30/09/2019 - Oil & Gas / USA
Vallourec key account manager team Jean-Yves Le Cuziat, Olivia Boone and Nicolas Dupont on-site at customer pipe yard.
The customer journey can take many different paths. Putting customers at the forefront and removing organizational complexity helps to foster pleasant customer experiences.
Key Account Managers ensure clear and fluid communication. They work with Vallourec colleagues from sales, legal, marketing, audit and IT departments. It is the role of the key account manager to understand and successfully applyVallourec's best practices in all areas of the customer experience.
With on-site visits key account managers better understand some of the challenges of the process and help facilitate orders. Transportation delays, cancellations and no shows greatly impact day-to-day yard operations of inbound material. On-time strip loaded deliveries with correct documentation and drivers wearing proper safety PPE are all equally critical to successful project execution.
Vallourec offers a comprehensive range of innovative services in addition to premium OCTG products. These services are designed to meet your most challenging needs, from technical support to supply chain management and field services.