A listening relationship with our customers
In this sense, it’s pioneering.Because it’s only by listening to our customers that we’re able to develop our products and services, diversifying what we offer to identify new avenues of growth. To come up with bespoke solutions, responding to the technical and economic challenges of our customers, we capitalize on our close relationships. We immerse ourselves collectively at the very heart of the issues they experience throughout the entire life cycle of our products.
We also encourage our employees to share their good ideas.Having trained our employees in design thinking, we’ve launched an internal, multi-disciplinary and international innovation platform to bring their innovative ideas to fruition.
It’s also - and especially - about bringing new solutions to the market.From this point of view, the fast execution of selected ideas is a key factor of success. As such, Vallourec has introduced ‘boosters’. These boosters are a new, more agile way of innovating, relying on the commitment of a specific team and partnerships with customers and future users alike, to develop a solution without waiting for it to be completely finalized.