Rig products, applications and operations are increasingly sophisticated with growing expectations on behalf of customers for high performance, flawless and cost-effective solutions. To ensure optimal pipe and connection efficiency, the VAM® Field Service department sends highly trained and certified experts where it counts, in the field, on the rig, 365 days a year.
Every rig is different, unique, with specific difficulties and constraints, there are often unforeseen issues or complications during execution and operators are under pressure to work quickly and efficiently. The presence of a connection manufacturer expert reduces operational risks; limits reject rates and increases performance.
Patrice Brossard, Vice President of Vallourec Global Solutions worldwide, explains: “Our commitment is to ensure that VAM® quality is maintained from the mill to the well during rig installation and for the life of the well. We take great pride in embedding VAM® Field Service representatives with our operators to support and supervise operations for all types of VAM® connections.” But with today’s increasing complexity, as well as client needs for improved performance and cost savings, this commitment is going one step further with VAM® Field Service Academy.
VAM® Academy is not about initial training; it’s about upgrading and certifying field technicians into experts. Because of its high standards, all the attendees have a working knowledge of Vallourec’s connections and an extensive experience on the rig before the course.
VAM® Field Services Centers are deployed in the UK and in the USA, as well as Canada, Mexico, Brazil, Netherlands, Nigeria, Angola, UAE, Saudi Arabia, Azerbaijan, China, Singapore, Indonesia, India and Australia.
Patrice Brossard concludes: “VAM® Field Service experts have a shared responsibility in both their responsiveness and availability. They are in the field 365 days a year and can intervene in the most remote corners of the world.”
The VAM® Academy certification program has created a new benchmark in the industry.